Q: Will my vehicle be driven?
A: Your vehicle will be driven by the vehicle transport driver to get it on and off the transport truck. The odometer readings should be noted at pickup and delivery of the vehicle. Any discrepancies will be noted and signed off by the driver on the condition report/bill of lading.
Q: How do I prepare my car for pickup?
A: Any loose parts or specialty items such as spoilers, fog lights, or mirrors should be removed or secured properly for auto transport. Antennas should be removed or lowered. There should be an adequate supply of antifreeze in the radiator. The gasoline tank should only be a quarter full. More gasoline in the tank only adds weight for transport. Make sure the battery is secure, with no leaks and fluid levels low enough to allow for expansion during transit. Any tears in convertible tops should be sealed or repaired to avoid further damage by air during transit. Alarm devices should be deactivated. Lastly, make sure that the vehicle is clean enough to allow accurate inspection at pickup.
Note: Vehicles being delivered to an ocean terminal cannot have Cracks on the windshields.
Q: Can I put items in the vehicle?
A: Auto shipping companies are not insured for household goods. The law specifically forbids automobile movers from transporting anything except your vehicle. The vehicle shipping transport truck is inspected by the Department of Transportation agents and police at every state line and can be fined up to $10,000, if found to be carrying household items. Under no circumstances may a vehicle carry firearms, illegal substances, contraband, or hazardous materials. The vehicle may be subject to impoundment, and in such an event, all fines and expenses will be passed on the owner of the vehicle.
Q: Can I specify an exact date for delivery and/or pickup of my vehicle?
A: We ask for a window of 5 to 7 days to arrange for the pick up/delivery of your vehicle. Pickup/deliveries to and from metropolitan areas can be arranged faster since there are more Car transporters going through those routes.
Q: Can I drop off my vehicle? / Do you have a place where I can drop off my vehicle?
A: Yes, providing we have a car shipping terminal/warehouse in the place of your choice. There might be an added fee for this service. However, the use of terminals/warehouses should only be a last resort because of excessive handling of your vehicle. We prefer that you personally release the vehicle to the actual transport driver.
Q: Do I have to be present when you pickup and/or deliver my vehicle?
A: You or your designated representative must be present to sign the release form upon pickup, and to accept the vehicle upon delivery.
Q: When can you pickup my vehicle?
A: In most cases, our car transport company can make arrangements for pickup on your desired range of dates. If not, a carrier will be assigned to make the pickup normally within 5 or 7 days of your requested date.
Q: How can I get started?
A: You can make a booking online by submitting a Booking request or receive them by email/fax from one of our Traffic Coordinators.
Q: How long does car transport take?
A: Transport time is a function of the distance between pickup and delivery points. Car transportation services from Dallas to Los Angeles, for example, usually take 7 to 10 days, whereas transport from Los Angeles to New York usually takes 10 to 14 days. Each load can be different, depending on the schedule of the individual carrier.
Q: What does door to door service mean?
A: Door-to-Door means the driver will get as close to your home or designated pickup point as he can safely and legally get. Transport trucks are huge and need lots of room for maneuvering. If access to your home is restricted by low-hanging trees, tight turns, narrow streets, or speed bumps, the driver may ask that you meet him in a nearby parking lot.
Q: Is my vehicle covered by insurance?
A: By law, carriers have to carry public liability insurance as well as cargo coverage. In addition, Horizon Auto Shipping requires that each independent contractor’s insurance agency furnish HAS with a certificate of liability insurance Accord. This certificate comes directly from the insurance agent’s office and not from the independent contractor. Accordingly, your vehicle will be insured against in-transit damage by the transport carrier that we assign. Any insurance deductible is paid by the independent contractor.
Q: What type of truck will be used to pick up my vehicle?
A: The Car carrier scheduled to pick up your vehicle will depend on the type of service purchased; Open or Enclosed Car Carrier service.
Q: What is the difference between Open Car Carrier and Enclosed Car Carrier Transport?
A: Open Car Carrier: Open transport means that your vehicle will be outdoors, on an open trailer, during transport and will be exposed to the elements. This is the most common and less expensive way to ship your vehicle. Other types of Open car carriers include: Flat Bed Truck and Roll Back Truck.
A: Enclosed Car Carrier: Stores your vehicle inside the Car Carrier with the most protection available, away from outside forces and weather. There is a great advantage in transporting a vehicle in an enclosed carrier versus an open carrier, especially for luxury and high end vehicles. Sports cars are also transported in enclosed trucks, because of the low clearance level from the ground. When transported in enclosed, the vehicles are protected against heat, snow, heavy rain, hail and other acts of God. They are also protected against usual flying small rocks on the highways.
Q: What factors can delay the pickup/delivery of my vehicle?
- Pickup/delivery location
- Accessibility by road
- Traffic conditions
Q: What documents should be inside the vehicle?
A: No important documents should be left inside the vehicle. e.g.: Original title and vehicle registration.
Q: What do I do if my vehicle is damaged?
A: Notify HAS as soon as the damage is discovered. HAS will make every effort to resolve the issue. A thorough inspection must be performed at the time of pick up and delivery. At that time, all damage claims should be noted in the destination inspection report/bill of lading in order to be accepted as valid.
Q: How can I check on the status of my transport?
A: Call our dispatcher using one of our toll-free numbers provided to you upon processing of your order. HAS will track your order and provide you with an update as soon as possible. You can also email the traffic coordinator handling your shipment.
Q: How do I pay, what forms of payment are accepted for car shipping?
A: HAS provides affordable auto transport that is safe and reliable. For full payment, we accept VISA, Master Card, Discover, electronic transfer, official checks, and money orders. If there is a balance due, HAS will need to receive full payment before the vehicle is delivered.
Q: When do I pay?
A: Payment needs to be received once the vehicle is picked up by the Car Carrier.
Q: Do rates change?
A: Rates can be subject to change after 30 days of the quote being provided in writing.